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10 November 2010 @ 01:02 am
Correspondence regarding TeslaCon  
I just received this from the coordinator of TeslaCon -

Dear Eithni,

I want to take this time to apologize to you for my reactions. I am not the most savvy at internet blogging and new age communications.

I want you to know that I did really talk to them(the party), I did look for you, and if I had found you would have escorted you down to join the party. Thus making sure you where invited in fully. That is my job, and my promise to the con members. I never want it said that my customer service for paying members is lacking.

I was tired, and still am. I only had 6 hours of sleep the entire weekend. In truth I do feel sorry that this happened to you- no one deserves to be abandoned by their friends and then not have a good evening. What truly hurt was the fact other friends on your blog commented about me- never attending my conventions, and saying things that I know and others know are not true about me.

I try to go beyond normal customer service at these events, because you are the people attending and making this all happen. It was that I had 3 things I had to do right away, and every time I turned around I was being grabbed by another person who needed something. Usually me fixing an issue or helping out somehow.

If I had known the severity of your situation in full, I would have taken more immediate care of this, and for that I am deeply sorry. I hope you accept this apology in it's fullest and that we can move forward. I would like to offer you a free pass to next years convention at this time. This way you know I am sincere and will do my best to make sure that all is taken care of.

If you wish you may post this on your blog- and say what you will. Thank you for giving me the chance to say my peace and I hope create a friendship that you will have trust in.

Sincerely,
Eric Larson


And my reply -

Dear Eric,

Thank you for the kind reply. I well understand the trials and stresses associated with running a large event and the sleeplessness that goes hand-in-hand with the implementation of the event itself. My only displeasure with you in this situation was that you told me that the situation would not be addressed until the following day, which did seem to indicate that you didn't consider this to be a serious problem and which I believed would be too late to do any real good. My primary ire was for the coordinators of the panel who were denying access to certain people. The whole reason looking for my friends after my cleaning-therapy was so crazy-making was not the search, (which I somewhat expected since I'd been gone for at least half an hour and they're not exactly sedentary people,) but that I found them coming out of the party I'd earlier been denied access to. Now knowing that you had immediately addressed the situation with the coordinators and mandated equal opportunity entry, that makes more sense and is less of a slap in the face.

Thank you for your apology and invitation. By and large it was a lovely event and now, having learned some of the conventions of cons (door contests, who knew?) , I have some ideas for next year. If I may offer in return - I really, truly enjoy scheduling and producing site programs. If you were interested in having assistance with those sorts of tasks, I'd be happy to offer my services. If not, I'll take no offense - I certainly don't mean to imply that they are tasks you cannot arrange for yourself, just that I am generally unwilling to point out something of concern without at least offering to be part of the solution.

Again, thank you for the letter and I look forward to the next time our paths cross,
 
~Eithni

Now, someone forward that to Judith Griggs, eh? ;)
 
 
Current Mood: contentcontent
 
 
 
Kareinakareina on November 10th, 2010 08:32 am (UTC)
How wonderful to see someone able to apologize, despite probably having had feelings hurt by the comments about him and how he ran things.
LiamStLiamliamstliam on November 10th, 2010 01:50 pm (UTC)
That's pretty classy.
DameJdamej on November 10th, 2010 01:50 pm (UTC)
I'm glad that sleep and time seems to have improved his communication and customer service skills.
Saralostvirtue on November 10th, 2010 02:20 pm (UTC)
Yey. I really wanted to go next year and now I can. (this is also what I'm saying about every other event .. next year, I'll go next year...)
mightyjessemightyjesse on November 10th, 2010 03:31 pm (UTC)
Sleep wins! Yay! And also yay for good, meaningful apologies!
leathermines: Sous Chef Renaleathermines on November 10th, 2010 04:09 pm (UTC)
THank you for receiving and posting the missives between you two. I feel responsible for some of the blast you received as I had collected some of the reviews and sent them along, yours being one of them.

I know that I would enjoy your input and steadiness about the next TeslaCon. Eric is good to his word and I know that a membership is already waiting for you... Though if you help, that is different. I hope you don'' get pulled into a 'busman's holiday' with TeslaCon.

Rena
eithni: sofonisbaeithni on November 11th, 2010 08:41 am (UTC)
Well, I'll do my best to keep it "play time." That's one of the joys of doing the scheduling/program - 98% of the work is completed in advance. It's one of the reasons I liked doing the WW booklet while I was Baroness - I was able to directly contribute while not interfering with my official duties.

Edited at 2010-11-11 08:42 am (UTC)
FencerTfencert on November 10th, 2010 04:44 pm (UTC)
Go both of you! Its good to see a little diplomacy getting results in a world where too many people shut down after the smallest criticism. People work better when they are classy and polite- perhaps this is one of the reasons harkening back to the victorian age has its appeal?
dread_exdread_ex on November 10th, 2010 11:50 pm (UTC)
Very nice. All around.
arebekaharebekah on November 11th, 2010 01:35 am (UTC)
Excellent. I removed my most snarky comment from your previous post.